FAQ

What is the delivery time for my order?

When you place an order at PARKER TORONTO, the delivery time may be different from what you are used to. Since our products are shipped directly from our suppliers, we significantly reduce storage and transportation costs, allowing us to offer competitive pricing.

The average delivery time is 8 to 12 business days (Monday to Friday, excluding holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your patience! If the expected delivery period has passed and you still haven’t received your package, please send an email to info@parker-toronto.com so we can investigate the issue.

How do I exchange or return my order?

To return a product, contact our customer service at info@parker-toronto.com. Please include your name, order number (e.g., #0000 from your confirmation email), and the reason for return. We will provide you with the return address and confirm your return request. After confirmation, you can ship the product back via a courier of your choice.

What are the return costs?

Unfortunately, return shipping costs are at your own expense. The costs will vary depending on your chosen courier. Please check the courier’s website for detailed pricing.

What are the conditions for returning my product(s)?

You can return an item within 30 days from the day you received it. However, the following conditions apply:
✔ The return period has not expired.
✔ The product is in its original packaging with all labels attached.
✔ The product has not been used.

What if I haven’t received a confirmation email for my order?

If you did not receive an order confirmation email, please send an email with your full name and email address to info@parker-toronto.com, and we’ll assist you as soon as possible.

Can I cancel my order?

Need to cancel your order for any reason? Send an email to info@parker-toronto.com as soon as possible. Include your name, order number (e.g., #0000), and the reason for cancellation. We will assist you promptly.